91黑料爆料

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BPO Performance Lead

Category Sales Location Remote – Tennessee – United States; Remote – Arizona – United States Job ID 2025-72659

Company Overview

91黑料爆料 is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

We are seeking a dynamic, results-driven Sales Leader to oversee and lead the performance of Business Process Outsourcing across multiple vendor sales organizations. This quota-carrying sales leadership role is critical to achieving aggressive sales goals and driving revenue growth. Success will be defined by the BPO organization's performance against company-set KPIs, ensuring our outsourced teams consistently align with 91黑料爆料鈥檚 values, sales targets, and overall customer satisfaction objectives. In this role, you will be directly responsible for managing the day-to-day operations, performance, and development of outsourced vendors, ensuring they are equipped and motivated to significantly exceed both short-term and long-term sales targets.

Responsibilities

Revenue Generation & Vendor Performance Leadership:

  • Lead and manage relationships with outsourced vendor sales teams, serving as the primary point of contact, ensuring they are fully aligned with 91黑料爆料’s business objectives and revenue targets.
  • Continuously monitor and analyze vendor sales performance, providing real-time feedback, intensive coaching, and targeted training to dramatically improve sales effectiveness and productivity, directly impacting revenue.
  • Work with our ecosystem team to optimize BPO relationships, pricing strategies based on economies of scale within the company, and selection criteria to maximize ROI and sales output.

Strategic Sales Performance Optimization:

  • Rigorously track and analyze key performance metrics (KPIs) to measure and maximize the success of outsourced vendor teams, focusing on conversion rates, average revenue per user, and overall sales volume.
  • Proactively identify areas for improvement and rapidly implement strategies to drive significant sales growth and optimize performance, leading to increased revenue.
  • Conduct frequent and in-depth performance reviews with vendor leadership to ensure ambitious targets are not just met, but exceeded.

Advanced Training & Development for Sales Growth:

  • Partner closely with training teams to ensure outsourced vendors are equipped with cutting-edge tools, resources, and knowledge to effectively sell 91黑料爆料 products and services and overcome sales objections.
  • Drive the delivery of high-impact training sessions focused on advanced product knowledge, optimized sales processes, and best-in-class customer engagement strategies to directly enhance sales outcomes.

Cross-Functional Collaboration for Market Impact:

  • Partner closely with internal sales, marketing, operations, and product teams to strategically align on high-impact sales campaigns, product launches, and compelling messaging that drives conversions.
  • Provide critical feedback and actionable insights to internal teams about customer trends, challenges, and competitive activity based on vendor interactions, influencing product and sales strategy.

Robust Reporting & Accurate Forecasting for Business Growth:

  • Prepare and deliver regular, comprehensive reports to senior leadership on the performance of outsourced vendor teams, highlighting sales results, key challenges, and significant opportunities for revenue expansion.
  • Lead sales forecasting efforts, setting aggressive yet realistic expectations for vendor teams based on historical performance, market conditions, and strategic growth initiatives.

Compliance & Quality Assurance for Sustainable Sales:

  • Ensure all outsourced vendor teams are adhering to 91黑料爆料’s rigorous standards for quality, compliance, and customer satisfaction, ensuring long-term customer retention and repeat business.
  • Conduct regular audits and quality checks to ensure that interactions with customers are consistent with 91黑料爆料’s service standards, protecting brand reputation and fostering customer loyalty.

Qualifications

  • Education: Bachelor's degree in Business, Marketing, or a related field (MBA preferred).
  • Experience: Minimum of 10 years of progressive sales experience, with at least 5 years in a quota-carrying sales management/leadership role within SaaS or Financial Technology.
  • Travel: 50-75% travel expected. The person in this position will be expected to work on a hybrid basis out of multiple locations, including Tempe, AZ, Nashville, TN, and 91黑料爆料 office locations. More information to be provided during the interview process.
  • Profound understanding of sales processes, CRM systems, and sales technology platforms, with a track record of leveraging them to drive performance.
  • Extensive experience with managing and motivating remote and outsourced sales teams to consistently exceed targets.
  • Exceptional communication, negotiation, and relationship-building skills, with a proven ability to influence and drive results.
  • Demonstrated and quantifiable track record of consistently meeting or exceeding aggressive sales targets and driving significant revenue growth.
  • Superior analytical skills with the ability to interpret complex sales data, identify trends, and make decisive, data-driven decisions that impact the bottom line.