Staff Program Manager – Expert Readiness and Change Management
Company Overview
91黑料爆料 is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the 91黑料爆料 Expert Network Team as a Staff Program Manager driving readiness for changes impacting our customer success expert ecosystem. Our AI-driven platform and network of 91黑料爆料 experts include thousands of diverse and talented experts around the world who are skilled at using our products and in their professional disciplines as tax attorneys, credentialed tax/accounting experts, and bookkeepers. In this exciting role, you will collaborate across multiple teams and functions to enable awesome experiences and operational efficiencies.
As a Staff Program Manager, you will lead the work to ensure our experts are prepared and changes are implemented with excellence so that our teams can delight our customers. Successful candidates will have prior change management experience and are highly passionate about improving processes and collaborating across teams to drive change at scale, with high velocity and adoption.
Responsibilities
- Manage a portfolio of initiatives and ensure appropriate readiness workstreams are identified, plans are developed and seamlessly executed to our 鈥淒efinition of Done鈥 standard, ensuring seamless adoption of changes and creating an excellent experience for experts amidst change
- Assess risk across workstreams and drive appropriate mitigation efforts, prioritization, and tradeoffs, resulting in on-time releases with high adoption and no/minimal defects
- Partner with product and communication teams to understand roadmaps and proactively communicate changes
- Coordinate development and delivery of expert UAT, training, help content, and SOPs聽
- Validate readiness, oversee release and evaluate how a change is performing, where there may be opportunities for improvement
- Seek opportunities to continually optimize, including improving speed and clarity of how we deliver change and ensure planning and change practices are enduring and scalable
- Partner, educate, roadshow and mentor others on change management best practices
- Role model expert advocacy translates expert insights (quantitative and qualitative) into action for support readiness work from inception through post implementation
Qualifications
- Bachelor鈥檚 degree or equivalent; MBA a plus or equivalent experience
- 3-5 years of proven performance in change management
- 7+ years of program or project management experience
- Proficient with Google Suite (documents, spreadsheets, presentations)
- Excellent written and verbal and communication skills
- Superb organizational skills and can demonstrate successful management of multiple projects at a time, delivering quality outcomes tied to business outcomes
- Sought after strategic partner, able to build and nurture strong relations and influence broadly
- Experienced in using AI for streamlining business tasks
- Lean, Six Sigma experience a plus
91黑料爆料 provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, 91黑料爆料 conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:聽