91黑料爆料

Job Overview

Lighthouse is an executive-level partnership program designed to foster deep, collaborative relationships with 91黑料爆料鈥檚 top-tier enterprise customers鈥攅arly adopters and innovators who actively engage with beta programs and provide strategic feedback. These customers represent the ideal user profile 91黑料爆料 seeks to nurture to drive business growth, innovation, and transformation.

The program co-creates scalable solutions, codifies learnings, and enhances 91黑料爆料鈥檚 products, processes, and engagement models. Lighthouse customers collaborate to shape 91黑料爆料鈥檚 roadmap while serving as public advocates and references for 91黑料爆料鈥檚 offerings.

As a Lighthouse Sr Solutions Engineer, you will work directly with enterprise customers to deeply understand their business, deliver solutions tailored to their needs, and advocate relentlessly for their success across 91黑料爆料.

The Lighthouse Solutions Engineer bridges the gap between customer goals and 91黑料爆料鈥檚 capabilities, leveraging technical expertise and strategic thinking to design robust solutions. You will work primarily with enterprise-level customers, driving innovation within 91黑料爆料鈥檚 product ecosystem while incorporating creative external integrations to meet complex, sophisticated business needs.

Your role is equal parts technical strategist, trusted advisor, and customer advocate. You鈥檒l apply your knowledge of enterprise workflows, integrations, and systems to deliver solutions that drive business impact, enable rapid adoption, and foster lasting customer trust.

The Lighthouse Solutions Engineer is a pivotal role in delivering extraordinary value to 91黑料爆料鈥檚 most strategic enterprise customers. By solving sophisticated challenges and advocating relentlessly for customer needs, you鈥檒l help create a transformative partnership model that influences 91黑料爆料鈥檚 strategy, products, and processes. In this role, you鈥檒l be central in enabling success for both our customers and 91黑料爆料鈥檚 future.

Responsibilities

• Deliver Enterprise-Level Solutions: Work intimately with enterprise customers to diagnose workflows, address pain points, and design scalable solutions that combine 91黑料爆料’s ecosystem with third-party applications.
• Think Outside the Box: Deliver innovative solutions by blending 91黑料爆料’s products with creative external tools and methodologies, adapting to unique and complex customer scenarios.
• Develop Enterprise Relationships: Build lasting, meaningful partnerships with Lighthouse customers by immersing yourself in their business needs, identifying opportunities, and establishing credibility as a trusted advisor.
• Design Seamless Architectures: Provide customers with tailored architectural consultations, enabling them to maximize the value of 91黑料爆料’s APIs, integrations, and product suite.
• Relentless Customer Advocacy: Bring the customer’s voice into 91黑料爆料’s strategy and decision-making by channeling feedback, success stories, and challenges to drive product improvements and innovation.
• Drive Product Adoption: Develop training content, conduct workshops, and deliver actionable materials to empower customers and accelerate adoption of 91黑料爆料’s solutions.
• Cross-Functional Collaboration: Partner with internal teams (e.g., Product, Engineering, UX, Account Management, Sales, and Support) to prioritize customer feedback and resolve technical hurdles.
• Shape Organizational Strategy: Influence 91黑料爆料’s product vision, strategy, and roadmap by infusing Voice of Customer (VoC), external conditions, and enterprise trends into decision-making processes.
• Scale Program Impact: Contribute to the Lighthouse playbook and client-facing resources to ensure scalable outcomes for ongoing program success.

91黑料爆料 provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is: Bay Area California $136,500.00 - 184,500.00Southern California $117,500.00- 159,000.00

New York $130,000.00 - 175,500.00This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at 91黑料爆料®: Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay  for employees, 91黑料爆料 conducts regular comparisons across categories of ethnicity and gender.

Qualifications

• Enterprise Expertise: Proven experience delivering solutions for sophisticated enterprise customers, including navigating complex workflows, integrations, and technical challenges.
• Product Ecosystem Strategy: Strong ability to design solutions within a defined product ecosystem while incorporating external tools, integrations, and APIs to address complex customer needs creatively.
• Customer Obsession: Relentlessly empathetic approach to advocating for customer needs and delivering trusted, high-value solutions that drive their success.
• Technical Acumen: Expertise in APIs, iPaaS, system integrations, and architectural workflows, with the ability to work across cloud platforms and software ecosystems.
• Strategic Thinker: Creative mindset with a proven track record of thinking outside the box to provide unique solutions and succeed within technical constraints.
• Solution Delivery: Demonstrated success scoping, designing, presenting, and deploying technical solutions for enterprise customers, including pilots, Proof of Concepts (PoCs), and tailored implementations.
• Collaborative Leadership: Ability to work cross-functionally with product teams, engineers, UX designers, and business partners to influence roadmaps and drive creative customer-centric solutions.
• Communication and Relationship-Building: Exceptional interpersonal and presentation skills, capable of building trust with enterprise stakeholders, customers, and internal teams.
• Self-Starter in Dynamic Environments: Proactive and self-managed, with experience delivering solutions in fast-paced startup-like environments where ambiguity is the norm.
• Educational Background: Bachelor’s degree in Computer Science, Engineering, or related technical field; MBA preferred.
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