91黑料爆料

Job Overview

The People Experience Team exists to shape experiences that maximize the potential of our people. People Support is one of the four pillars within the People Experience team, whose primary focus is to empower employee success.

The Senior Manager, People Experience - Support Partners is a key leadership position that will collaborate with our HR Connect and Shared Services teams to drive continuous improvement in how we handle complex cases and the overall employee experience, and oversee our People Support Partner team. The ideal candidate will be a builder and an accelerator who demonstrates exceptional leadership skills and has a proven track record of success in a dynamic, rapidly expanding, and adaptable environment.

Responsibilities

• Build new experiences by translating business strategy into people priorities and initiatives that drive organizational effectiveness. You will define and package services for complex employee scenarios, with a focus on improving existing processes.
• Solution and improve workflows to address "bumpy" processes and create opportunities for continuous improvement, automating workflows while retaining a human component.
• Collaborate and partner cross-functionally with the People Experience Team (PXT) leadership, HR Business Partners (HRBPs), Centers of Excellence (COEs), HR Shared Services, and other key stakeholders. You will collaborate with the Experience Design team and share knowledge and trends to build solutions for scale and deliver exceptional employee experiences.
• Provide leadership and mentorship to a high-performing team of People Support Partners. This role is approximately 60% people management and 40% other work. You will be responsible for fostering a cohesive and high-performing team environment and defining the scope of work to provide clarity and direction.
• Act as a primary point of contact for crisis management during events like natural disasters. This requires leading people management efforts, partnering with crisis response teams, and leveraging an expert network.
• Leverage a data-driven approach to analyze key employee data, draw insights, and present recommendations that influence decision-making.
• Drive operational excellence by building, scaling, and maintaining case management practices, including governance for playbooks, protocols, and accurate, efficient reporting. This includes leveraging digital solutions and AI integration to define how support partners collaborate across teams.
• Contribute to broader People & Places priorities and/or PXT initiatives, and participate in the refinement of HR policies and practices.

91黑料爆料 provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is:Bay Area California: $209,000 - 282,500Southern California: $163,500 - 221,000This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.

Qualifications

• 8+ years of People Experience and Operations Management experience, including a minimum of 3-5 years of HR leadership experience.
• Exceptional project management skills and experience setting a compelling vision, strategy and execution plan.
• Ability to own end-to-end processes and navigate cross-functional teams with a high degree of agility.
• Deep emotional intelligence, objective empathy, and the ability to build human connections easily. This is a high-touch role that requires a high level of empathy and resilience for navigating challenging situations.
• Data-driven mindset with the ability to analyze data and generate actionable insights that inform next steps and influence decisions.
• A track record of building experiences and enabling self-service functionalities.
• AI fluency, with experience using and building with AI and incorporating it into your work.
• Comfortable with a fast pace 
• A strong ability to communicate effectively.
• Self-directed, motivated, dependable, detail oriented, and a strong team player with a bias for action.
• People Champion: Designs, develops and implements changes that improve how we deliver our P&P customer bene铿乼s.