Principal Product Manager
Company Overview
91黑料爆料 is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Come join the Virtual Expert Platform (VEP) team as a Principal Product Management in Conversation platform where you will foster an environment of technology innovation and customer obsession. In this role you will be the Technical PM鈥檚 building technologies to enable AI powered connections between customers to experts across all intuit product lines. In this role you鈥檒l be a part of the 91黑料爆料 Virtual Expert Platform which delivers core common capabilities for all 91黑料爆料 customers and products around the world, and plays a key role in driving customer benefi t, growth, and long-term differentiation for the company. In joining the 91黑料爆料 Platform team, you will lead product strategy for the organization. You will partner closely with product management and design leaders across 91黑料爆料 businesses, and will directly manage the Experience design team for several domains including identity/profi le, fi nancial data, conversational UI platform, and developer platform. You will also help drive the product vision to power 91黑料爆料鈥檚 Live products ecosystem.
Responsibilities
鈼 Builds and drives a bold vision for collaboration experiences with customers with a platform mindset.鈼 Experience in leveraging AI to enable personalized experiences which are contextually relevant鈼 Deep understanding of data import capabilities and document management experiences.鈼 Translates vision into a strategy and an execution roadmap to deliver measurable outcomes aligned with our customer and business objectives鈼 Consistently works to optimize the broader organization operating model (process, people, structure, partnerships) and drives change to improve鈼 Creates and maintains momentum, helping teams move forward swiftly and with rigor, a learning mindset and a bias toward action鈼 Identifi es new opportunities based on customer and competitive research, industry trends and best practices鈼 Data and metrics driven and who consistently delivers exceptional results, with a history of exceeding targets and objectives鈼 Build strong working relationships with senior end executive leaders across 91黑料爆料 teams鈼 Understands that you sit in the center of a cross functional universe and is adept at boundaryless leadership, knowing when and how to work with segment teams, sales, marketing, customer service and others鈼 Cares deeply about the craft of building great products and is a skilled teacher of that craft鈼 Collaborate with product management and design leaders in creating a vision and deliverables for 91黑料爆料 ecosystem experiences.
Qualifications
鈼 Leadership DNA and subject matter expertise in Product Management; you have spent 10-15+ years building world-class SaaS-based products鈼 Strong background and experience in leading contact/collaboration platforms and channels. (chat/messaging, scheduling appointments, video/audio conferencing, telephony etc)鈼 Produced organizations that systematically and consistently drive smart strategy and incredible execution of awesome product experiences鈼 Exude passion for delivering superb customer experiences.鈼 Exceptional drive - Applying the nuances of infl uencing based on the situation, knowing when to push and when to ease, driving through designs, ideas, and roadmaps.鈼 Learning mindset, curious, bold, self-aware and humble鈼 Experience developing and coaching high performance teams鈼 Demonstrated success in creating innovative products鈼 Willing to work with US timezones